REZET (“we,” “us,” “our”) Effective Date: [DATE] Last Updated: [DATE]

REZET provides Rapid Transformational Therapy (RTT) hypnotherapy, coaching, and related wellness services for adults, and VEO services for children, through Zulma Raiche (“Practitioner”). This Privacy Policy explains what information we collect through our website, intake forms, scheduling platform, and sessions, how we use and protect it, and what rights you have.

By using this website or engaging our services, you agree to the practices described in this policy. If you do not agree, please do not submit your information or book services through this site.

1. Who We Are

REZET is operated by Zulma Raiche, a certified RTT (Rapid Transformational Therapy) practitioner and coach.

Contact information: 

Texas Contact email: zulma@rezets.com 

Website: rezets.com

This policy is governed by the laws of the State of Texas.

Important scope-of-practice disclosure: REZET provides hypnotherapy and coaching services. These services are not a substitute for medical care, psychiatric treatment, psychotherapy, or diagnosis of any medical or mental health condition. Zulma Raiche is not a licensed physician, psychologist, licensed professional counselor, or psychiatrist under Texas law. Hypnotherapy and coaching are not regulated professions requiring state licensure in Texas, which means the legal protections and privileges that apply to licensed mental health providers (such as therapist-client privilege) do not apply here. If you are in crisis or experiencing a medical or psychiatric emergency, contact 911 or the 988 Suicide & Crisis Lifeline immediately.

2. Information We Collect

a) Information you provide directly

• Contact information: name, email address, phone number, mailing address.
• Intake and consultation information: responses to intake forms, consultation notes, information about your goals, challenges, and what you hope to address in sessions.
• Session content: information you share during consultations, hypnotherapy sessions, and coaching sessions, including personal history, emotional experiences, and topics discussed. This may include sensitive information about stress, past experiences, relationships, or health history that you choose to disclose.
• Payment information: billing name, billing address, and payment details processed through our third-party payment processor (we do not directly store full credit card numbers).
• Scheduling information: appointment dates, times, and any notes associated with bookings.
• Communications: emails, text messages, or messages sent through our scheduling/CRM platform.
• For minors (VEO services): information provided by a parent or legal guardian on behalf of a child, including the child’s name, age, and relevant background provided during intake.

b) Information collected automatically

• Website usage data: IP address, browser type, device type, pages visited, referring website, and time spent on pages, collected through standard analytics and cookies.
• Cookies and similar technologies: used to operate the website, remember preferences, and understand site usage (see Section 6).

c) Information from third parties

• Information passed to us through our scheduling and client management platform (HoneyBook), our payment processor, and, where applicable, information provided by a referring party with your consent.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule consultations
• Conduct intake, assessment, and delivery of hypnotherapy and coaching sessions
• Process payments and send invoices or receipts
• Send appointment confirmations, reminders, and follow-up communications
• Maintain accurate client records for continuity of care
• Improve our website and services
• Comply with legal and professional obligations
• With your separate, explicit consent only: send marketing communications or use testimonials

We do not use your intake or session content for marketing, advertising, or any purpose beyond delivering and administering your services, without your explicit written consent.

4. Confidentiality of Session Information

What you share during consultations and sessions is treated as confidential. We do not disclose the content of your sessions to any third party except:

• With your written consent
• As required to process payment or scheduling (limited to what’s operationally necessary — not session content)
• Where disclosure is required by law

Limits to confidentiality: Because RTT and coaching sessions are not delivered by a Texas-licensed mental health provider, they are not covered by the therapist-client privilege that applies under Texas law (e.g., to licensed professional counselors or psychologists), and are not subject to HIPAA. Confidentiality here is a professional and ethical commitment we make to you, not a legal privilege. In addition, we may disclose information without your consent if:

• Suspected child abuse or neglect: Under Texas Family Code §261.101, any person — not only licensed professionals — who has cause to believe a child’s physical or mental health or welfare has been or may be affected by abuse or neglect must report it to the appropriate authorities (such as the Texas Department of Family and Protective Services or law enforcement). This is a broad, mandatory legal duty in Texas and applies directly to our VEO program for children ages 6–10.
• Imminent risk of serious harm: If we believe there is an imminent risk that you may seriously harm yourself or another identifiable person, we may take steps to protect you or that person, which can include contacting emergency services or a trusted contact you’ve provided. Note that Texas law does not impose a formal statutory “duty to warn” on non-licensed providers the way some states do for licensed therapists — this disclosure is made as a matter of ethical practice and safety, not a specific legal mandate.
• Legal process: We are compelled by subpoena, court order, or other valid legal process.
• Data breach notification: If your personal information is compromised in a data breach, Texas’s Identity Theft Enforcement and Protection Act (Tex. Bus. & Com. Code Ch. 521) requires us to notify affected individuals without unreasonable delay, and to notify the Texas Attorney General if the breach affects 250 or more Texas residents.

This section should be reviewed and finalized with a Texas-licensed attorney before publishing, particularly the child-abuse reporting and breach notification language.

5. How We Share Information

We do not sell your personal information. We share information only with:

• Service providers who help us operate the business, under confidentiality obligations, including:
  • HoneyBook (client management, scheduling, contracts, invoicing)
  • Our payment processor (payment handling)
  • Google Workspace (email and calendar communication)
  • [Website host / analytics provider, once selected]
• Legal or safety disclosures as described in Section 4
• Business transfers, if REZET is ever sold, merged, or transferred — client information may transfer as part of that transaction, and you’ll be notified
• With your consent, to any other party you specifically authorize

6. Cookies and Tracking Technologies

Our website may use cookies and similar tools to:

• Keep the site functioning properly
• Understand how visitors use the site (analytics)
• Support booking and contact form functionality

You can disable cookies in your browser settings, though some site features may not function properly without them. Because REZET receives visitors from California, our website should include a cookie consent mechanism (e.g., a banner allowing visitors to accept or decline non-essential cookies) once the site is built, to align with California privacy expectations. 

7. Data Security

We take reasonable steps to protect your information, including:

• Using a secure, access-controlled client management platform (HoneyBook) for intake, scheduling, contracts, and payment
• Limiting access to client information to Zulma Raiche and any authorized administrative support
• Using secure, reputable third-party processors for payment handling
• Storing session notes and records in the secure platform rather than unsecured personal devices or email

No method of electronic storage or transmission is 100% secure. While we work to protect your information, we cannot guarantee absolute security. Consistent with the Texas Identity Theft Enforcement and Protection Act, we maintain reasonable procedures to protect sensitive personal information from unauthorized access and will notify affected individuals in the event of a breach involving your data, as required by law.

8. Data Retention

We retain client records, including intake forms and session notes, for 10 years after your last session, in order to:

• Maintain continuity of care if you return for future sessions
• Meet legal, tax, and professional record-keeping obligations
• Defend against potential legal claims

After this period, records are securely deleted or destroyed.

Note on minors’ records (VEO program): In Texas, the statute of limitations for a minor to bring certain legal claims often doesn’t begin running until they turn 18. A 10-year clock helps here, but it still doesn’t fully solve it — a child seen at age 6 would have their records deleted at 16, before they turn 18. Zulma should decide, with counsel, whether minors’ records need a separate rule (e.g., retained until several years past the child’s 18th birthday) rather than the standard 10-year rule applied to adult clients.

9. Your Rights

Regardless of where you live, you may contact us at any time to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to our legal and professional record-keeping obligations
• Withdraw consent for marketing communications at any time
• Request a copy of your information in a portable format

To exercise any of these rights, contact us at zulma@rezets.com. We will respond within a reasonable time and in accordance with applicable law.

Texas residents: The Texas Data Privacy and Security Act (TDPSA) grants Texas consumers rights to confirm whether we process their personal data, correct it, delete it, obtain a copy, and opt out of certain processing such as targeted advertising or the sale of personal data. The TDPSA’s obligations generally apply to businesses that process data at a larger scale than a solo or small practice like REZET typically does, and we do not sell personal information or use it for targeted advertising. We honor the rights above as a matter of practice regardless of whether the statute technically applies to our business size.

California residents: If you are a California resident, you have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), including the right to:

• Know what personal information we collect, use, and disclose about you
• Delete personal information we hold about you, subject to legal exceptions
• Correct inaccurate personal information
• Opt out of the sale or sharing of personal information — we do not sell or share your personal information
• Limit the use of sensitive personal information — we only use sensitive information (such as details shared during sessions) to provide your services, not for any secondary purpose
• Non-discrimination for exercising any of these rights

Like the TDPSA, the CCPA’s specific compliance obligations (such as required disclosures at collection and formal request procedures) generally apply once a business crosses certain size or revenue thresholds, which REZET does not currently meet. We’re extending these rights to California visitors and clients as a matter of practice regardless. To exercise any right, contact us at zulma@rezets.com.

Other states: If you are a resident of another state with its own consumer privacy law, we will honor comparable requests to the extent required by that law.

10. Children’s Privacy (VEO Services)

REZIT’s adult services are intended for individuals 18 years and older. Our VEO program serves children ages 6–10; for these clients:

• All intake, consent, and communication must go through a parent or legal guardian
• We collect only the information necessary to provide services to the child
• A parent or guardian may request access to, correction of, or deletion of their child’s records at any time
• We do not knowingly collect information directly from children through the website without parental involvement

We do not knowingly collect personal information from children under 13 through website forms without verified parental consent, in compliance with the Children’s Online Privacy Protection Act (COPPA).

11. Third-Party Links

Our website may contain links to third-party sites (e.g., social media). We are not responsible for the privacy practices of those sites. Review their policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Material changes affecting how we handle your information will be communicated directly where appropriate.

13. Contact Us

Questions about this policy or how your information is handled:

Zulma Raiche | REZET
Email: zulma@rezets.com